BOOK WITH CONFIDENCE
Your safety is important to us and we've been working hard to make sure that our Theatre is safe for everyone. This important guide outlines all the information you will need to make your visit both safe and enjoyable. We also reserve the right to update this guide in line with changes to Government guidelines, advice or regulations.
We are delighted to be recognised as one of the official SEE IT SAFELY venues, accredited by the Society of London Theatre and UK Theatre. The logo certifies that theatres are complying with the latest Government and industry COVID-19 guidelines, to ensure the safety of both staff and audiences.
We have also been accredited with the We're Good to Go industry standard from VisitEngland. The logo provides a 'ring of confidence' for businesses, attractions and destinations as well as reassurance to visitors that clear processes are in place and that the business is good to go.
Bag and Cloakroom Policy: In the interest of customer safety the following items cannot be taken into the auditorium: Rucksacks or backpacks in any form and of any size (including children's rucksacks, handbags that can be worn as backpacks), bags larger than 25cm x 35cm, shopping bags, larger items such as holdalls / suitcases and umbrellas longer than 25cm. We strongly urge you to leave all bags at home or in your car, where it is practical. If you bring them to the Theatre you will be asked to check them in to the cloakroom which is situated on the first floor past the Stalls Bar (Peas Hill entrance). Please visit our Bag and Cloakroom Policy page for more information.
Seating allocation: We are now open on a full capacity basis which means every seat in our auditorium will be on sale.
Cleaning: We will continue with our enhanced cleaning throughout the building, in particular disinfecting contact surfaces, toilet facilities and seating. The theatre will be sanitised thoroughly between every performance.
Ventilation: Our air conditioning system is configured so it operates with 100% fresh air circulation in the auditorium.
BEFORE YOU ARRIVE
E-tickets: Please make sure you have downloaded your ticket to your digital device or have a copy printed. E-tickets are available 48 hours before the performance and are available to view in your Cambridge Arts Theatre Account online, under Upcoming Events. At the time of booking you should also receive a booking confirmation email, please keep the email for reference. If there are any problems please contact our Box Office team at [email protected] and a member of the team will get back to you.
WHEN YOU ARRIVE
COVID Passes: We do not require COVID passes or proof of vaccination status.
Arrive in time: Our Front of House and Bar areas will be open 45 minutes before the performance starts. Our Front of House ushers will direct you to the best entrance on arrival.
Face coverings: Face coverings are no longer required during your visit.
Ticket check: Please have your e-tickets or paper tickets ready to show a member of our Front of House team. E-tickets can be shown either on your digital device or you can have a copy printed.
DURING YOUR VISIT
Please respect other theatregoers: Though social distancing will no longer be compulsory, we ask that you respect the personal space of fellow audience members, our staff and the cast and crew of visiting companies while moving through the building.
We’re here to help: All our staff will be delighted to provide guidance, please ask if you need any assistance, advice or help.
If you have any questions please do get in touch by emailing us at: [email protected].