Box Office Opening Hours

Monday - Saturday: Counter and Phone service 12pm – 8pm

Sunday (performance days only):  Counter Service 1 hour before first performance.

Box Office: 01223 503333 / Email: [email protected]

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BOOKING FEE
All tickets for the Arts Theatre include a £3 per-ticket booking fee. The booking fee is essential direct income for the Theatre. Because ticket revenue is divided between many different parties, an increase in ticket prices would not necessarily benefit the Theatre. By charging a booking fee we can ensure that every penny goes directly to the Theatre to help us protect its growth and longevity.

REFUNDS & EXCHANGES
Tickets are not refundable unless a performance is cancelled for any reason. If you are unable to attend due to COVID-related illness we can offer you a full refund, exchange or credit voucher for a future performance. Other exchanges may be made under certain conditions, with at least 48 hours prior notice; please contact the Box Office at [email protected] to check our policy.

DISCOUNTS
We offer reduced priced tickets for customers with disabilities and free personal assistant tickets, for those who require additional support to attend the theatre, on application. 

If you would like to purchase discounted tickets or request accessible seating for a performance, including wheelchair spaces, please call the Box Office on 01223 503333 or email: [email protected].

We also offer discounts on certain performances for students, children, groups and schools. Please note there are no discounts on the lowest price seats. Only one discount applies and all discounts are subject to availability. Please check with the Box Office at time of booking for available discounts.