BOOK WITH CONFIDENCE
Your safety is important to us and we've been working hard to make sure that our Theatre is safe for everyone. This important guide outlines all the information you will need to make your visit both safe and enjoyable. We also reserve the right to update this guide in line with changes to Government guidelines, advice or regulations.
We are delighted to be recognised as one of the official SEE IT SAFELY venues, accredited by the Society of London Theatre and UK Theatre. The logo certifies that theatres are complying with the latest Government and industry COVID-19 guidelines, to ensure the safety of both staff and audiences.
We have also been accredited with the We're Good to Go industry standard from VisitEngland. The logo provides a 'ring of confidence' for businesses, attractions and destinations as well as reassurance to visitors that clear processes are in place and that the business is good to go.
Bag and Cloakroom Policy: In the interest of customer safety the following items cannot be taken into the auditorium: Rucksacks or backpacks of any size, children's rucksacks, handbags that can be worn as backpacks, handbags larger than 25cm x 35cm, shopping bags and large items such as holdalls and suitcases. We strongly urge you to leave all bags at home or in your car, where it is practical. If you bring them to the Theatre you will be asked to check them in to the cloakroom which is situated on the first floor past the Stalls Bar (Peas Hill entrance).
Seating allocation: In line with the most recent Government guidance regarding the relaxation of the social distancing rules, we are now open on a full capacity basis which means every seat in our auditorium will be on sale.
Cleaning: We will continue with our enhanced cleaning throughout the building, in particular disinfecting contact surfaces, toilet facilities and seating. The theatre will be sanitised thoroughly between every performance.
Ventilation: Our air conditioning system is configured so it operates with 100% fresh air circulation in the auditorium.
BEFORE YOU ARRIVE
Feeling Unwell? It is important that you do not travel to the theatre if you or anyone in your group:
• is infected with COVID-19, or are showing any symptoms
• has experienced symptoms of COVID-19 in the last 14 days
• has been in close proximity to anyone who has experienced symptoms in the last 14 days
• has been instructed to self-isolate or are awaiting a COVID-19 test result
Please contact us as soon as possible if you know you will be unable to attend and we can re-arrange your tickets. We have extended our usual ticket refund policy and we will be offering you the ability to refund or exchange your tickets.
Dress for the weather: We will try to get everyone to their seats as quickly and safely as possible, but we may need to ask you to queue outside of the theatre so please bring appropriate clothing where necessary.
E-tickets: Please make sure you have downloaded your ticket to your digital device or have a copy printed. E-tickets are available 24 hours before the performance and are available to view in your Cambridge Arts Theatre Account online, under Upcoming Events. At the time of booking you should also receive a booking confirmation email, please keep the email for reference. If there are any problems please contact our Box Office team at email@example.com and a member of the team will get back to you.
WHEN YOU ARRIVE
Arrive in time: Our Front of House and Bar areas will be open 45 minutes before the performance starts. Our Front of House ushers will direct you to the best entrance on arrival.
Please wear a face covering: Though masks are no longer be compulsory, we strongly advise that you wear a mask or face covering for the duration of your visit to the Theatre out of respect for your fellow audience members, our staff and the cast and crew of visiting companies.
NHS Test & Trace: For those who wish to check in to the Theatre, we have our unique QR code available to scan in the foyer.
Hand Sanistisation: We will have hand sanitiser available in multiple locations across the building.
DURING YOUR VISIT
Please respect other theatregoers: Though social distancing will no longer be compulsory, we ask that you respect the personal space of fellow audience members, our staff and the cast and crew of visiting companies while moving through the building.
We’re here to help: All our staff will be delighted to provide guidance, please ask if you need any assistance, advice or help.
If you have any questions please do get in touch by emailing us at: firstname.lastname@example.org.