BOOK WITH CONFIDENCE
Your safety is important to us and we've been working hard to make sure that our Theatre is safe for everyone. This important guide outlines all the information you will need to make your visit both safe and enjoyable. We also reserve the right to update this guide in line with changes to Government guidelines, advice or regulations.
We are delighted to be recognised as one of the official SEE IT SAFELY venues, accredited by the Society of London Theatre and UK Theatre. The logo certifies that theatres are complying with the latest Government and industry COVID-19 guidelines, to ensure the safety of both staff and audiences.
We have also been accredited with the We're Good to Go industry standard from VisitEngland. The logo provides a 'ring of confidence' for businesses, attractions and destinations as well as reassurance to visitors that clear processes are in place and that the business is good to go.
Bag and Cloakroom Policy: In the interest of customer safety the following items cannot be taken into the auditorium: Rucksacks or backpacks of any size, children's rucksacks, handbags that can be worn as backpacks, handbags larger than 25cm x 35cm, shopping bags and large items such as holdalls and suitcases. We strongly urge you to leave all bags at home or in your car, where it is practical. If you bring them to the Theatre you will be asked to check them in to the cloakroom which is situated on the first floor past the Stalls Bar (Peas Hill entrance).
Seating allocation: In line with the most recent Government guidance regarding the relaxation of the social distancing rules, we are now open on a full capacity basis which means every seat in our auditorium will be on sale.
Cleaning: We will continue with our enhanced cleaning throughout the building, in particular disinfecting contact surfaces, toilet facilities and seating. The theatre will be sanitised thoroughly between every performance.
Ventilation: Our air conditioning system is configured so it operates with 100% fresh air circulation in the auditorium.
BEFORE YOU ARRIVE
Feeling Unwell? It is important that you do not travel to the theatre if you have been instructed to self-isolate due to a positive COVID test result or have symptoms and are awaiting the results of a PCR test.
Please contact us as soon as possible if you know you will be unable to attend and we can re-arrange your tickets. If you are unable to attend due to COVID-related illness we can offer you a full refund, exchange or credit voucher for a future performance but we ask that:
- You tell us in advance that you will not be attending the performance so that we can resell your tickets. We will not be able to refund tickets for COVID absences unless this condition is met.
- At the time you inform us we will require proof of a positive PCR or lateral flow test in order to process your refund.
Dress for the weather: We will try to get everyone to their seats as quickly and safely as possible, but we may need to ask you to queue outside of the theatre so please bring appropriate clothing where necessary.
E-tickets: Please make sure you have downloaded your ticket to your digital device or have a copy printed. E-tickets are available 48 hours before the performance and are available to view in your Cambridge Arts Theatre Account online, under Upcoming Events. At the time of booking you should also receive a booking confirmation email, please keep the email for reference. If there are any problems please contact our Box Office team at [email protected] and a member of the team will get back to you.
WHEN YOU ARRIVE
Please bring your NHS COVID Pass: With the current circumstances in mind from Monday 13 December, we have decided, for your safety, to ask that you obtain a NHS COVID Pass or photographic proof of a negative lateral flow test taken within 24 hours of your visit. This will not apply to children aged 11 or under (we may ask for proof of age) or anyone who has documented proof that they are exempt for any other reason.
Under the current guidance we are not obliged to ask for NHS COVID Passes but would rather err on the side of caution. We reserve the right to amend this policy in the light of changing circumstances.
Our Front of House team will check passes upon entry to our building so please download or print your pass in advance to minimise delays into the Theatre.
For information on how to obtain your NHS COVID Pass, visit this link: https://www.nhs.uk/conditions/coronavirus-covid-19/covid-pass/
To order free lateral flow test kits, visit this link: https://www.gov.uk/order-coronavirus-rapid-lateral-flow-tests
Arrive in time: Our Front of House and Bar areas will be open 45 minutes before the performance starts. Our Front of House ushers will direct you to the best entrance on arrival.
Please wear a face covering: You must now wear a mask or face covering for the duration of your visit to the Theatre, except when eating or drinking, you are medically exempt or you are under the age of 11. All staff will continue to wear masks in public areas.
NHS Test & Trace: For those who wish to check in to the Theatre, we have our unique QR code available to scan in the foyer.
Hand Sanistisation: We will have hand sanitiser available in multiple locations across the building.
DURING YOUR VISIT
Please respect other theatregoers: Though social distancing will no longer be compulsory, we ask that you respect the personal space of fellow audience members, our staff and the cast and crew of visiting companies while moving through the building.
We’re here to help: All our staff will be delighted to provide guidance, please ask if you need any assistance, advice or help.
If you have any questions please do get in touch by emailing us at: [email protected]