Box Office Opening Hours

Monday - Saturday: Counter and Phone service 12pm – 8pm*

Sunday (performance days only):  Counter Service 1 hour before first performance.

Telephone: 01223 503333* / Email: [email protected]

*Platinum Jubilee Bank Holiday - Box Office Closure
In recognition of the Platinum Jubilee Bank Holiday, please note that the Theatre and Box Office will be closed from Thursday 2 June - Sunday 5 June. The Box Office will reopen on Monday 6 June at 12pm. If you have an urgent booking query, please contact us by email at: [email protected] and a member of the team will respond as soon as possible. 

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BOOKING FEE
All tickets for the Arts Theatre include a £3 per-ticket booking fee. The booking fee is essential direct income for the Theatre. Because ticket revenue is divided between many different parties, an increase in ticket prices would not necessarily benefit the Theatre. By charging a booking fee we can ensure that every penny goes directly to the Theatre to help us protect its growth and longevity.

REFUNDS & EXCHANGES
Tickets are not refundable unless a performance is cancelled for any reason. Exchanges may be made under certain conditions, with at least 48 hours prior notice; please contact the Box Office at [email protected] to check our policy.

DISCOUNTS
We offer reduced priced tickets for customers with disabilities and free personal assistant tickets, for those who require additional support to attend the theatre, on application. 

If you would like to purchase discounted tickets or request accessible seating for a performance, including wheelchair spaces, please call the Box Office on 01223 503333 or email: [email protected].

We also offer discounts on certain performances for students, children, groups and schools. Please note there are no discounts on the lowest price seats. Only one discount applies and all discounts are subject to availability. Please check with the Box Office at time of booking for available discounts.